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TERMS AND CONDITIONS, PRIVACY POLICY AND COOKIE POLICY

1. About these terms

These terms set out the legal agreement between you and Look Touch & Feel Ltd for the use of the Dentist Digital platform and related services. By accessing the website, creating an account, starting a free trial, purchasing a profile or using the service, you agree to these terms. If you do not agree, you must not use the service.

2. About us

Dentist Digital is operated by Look Touch & Feel Ltd, a company registered in England and Wales. References to “we”, “us” or “our” mean Look Touch & Feel Ltd. References to “you” or “your” mean the individual or business using the service.

3. Description of the service

Dentist Digital provides an online profile and marketing platform for dental professionals. The service allows users to create and display a public profile which may include qualifications, experience, locations of work, services offered, reviews, images, written content and contact details. The service is promotional only. We do not provide clinical services, paid for referrals, endorsements or medical advice, and we do not verify professional credentials.

4. Eligibility and account registration

You must be at least 18 years old to use the service. You must provide accurate, complete and current information when registering and keep it updated. You are responsible for maintaining the security of your account credentials and for all activity carried out through your account.

5. Service availability and access

We aim to keep the platform available and functioning properly. However, we do not guarantee uninterrupted availability, error-free operation or access at any specific time. Access may be suspended or limited for maintenance, updates, security reasons, system failures or operational reasons. We are not responsible for losses arising from service interruptions or performance issues.

6. Support and communications

Support may be provided at our discretion. We do not guarantee response times, resolution times or outcomes. We may communicate with you by email, platform notifications or other reasonable methods. You are responsible for ensuring your contact details remain accurate.

7. Profiles and user content

You are responsible for all content submitted to your profile, including text, images, claims, qualifications, links and contact details. You confirm that the content is accurate, lawful, not misleading and up to date. We do not review or verify all profile content and accept no responsibility for reliance placed on it by third parties.

8. Professional and regulatory compliance

You are responsible for ensuring that your profile complies with applicable laws, regulations, professional standards and advertising rules. We are not responsible for regulatory complaints, investigations or action arising from your content.

9. Patient images and consent

If you upload patient-related content, including before and after images, you confirm that valid and informed consent has been obtained for public use. You are responsible for managing consent records. We are not responsible for disputes or claims arising from patient content.

10. Acceptable use

You must not use the platform unlawfully, deceptively, abusively or in a way likely to cause complaints or reputational harm. You must not upload content that infringes rights or applicable law. We may remove content or restrict access where we believe risk exists.

You must not upload:

11. Third-party content

The platform may display third-party content, including reviews and links. We do not control this content and are not responsible for its accuracy, availability or moderation. Disputes must be raised with the third-party provider.

12. Intellectual property

All intellectual property in the platform and our content belongs to us or our licensors. By uploading content, you grant us a non-exclusive, royalty-free licence to host, store, reproduce and display that content for the purposes of operating and promoting the service.

BILLING, SUBSCRIPTIONS AND FREE TRIALS

13. Paid subscriptions

Some features require payment. Prices, billing frequency and features are displayed at the point of purchase. Fees are payable in advance unless stated otherwise 

All prices are inclusive of VAT, unless stated otherwise.

Payments are processed via a third-party payment provider. By providing your payment details, you confirm that you are authorised to use the selected payment method.

14. Billing cycles

Subscriptions are billed on a recurring basis, monthly or annually, depending on your selection. Billing continues until the subscription is cancelled. You authorise us to charge the payment method on file automatically.

You may switch between monthly and yearly billing options via your account dashboard.

Changes to billing frequency will take effect in accordance with the information presented at the time of the change and may result in an immediate charge or adjustment to your billing date. Any unused time or credit will be applied in line with the billing information shown to you during the change process.

15. Free trials

We may offer free trials at our discretion. Free trials convert to paid subscriptions automatically unless cancelled before the trial ends. Trial eligibility, duration and conditions may vary and may be withdrawn at any time.

16. Changes to pricing

We may change prices or subscription features with reasonable notice. Continued use of the service after a price change constitutes acceptance of the updated pricing.

17. Failed payments

If payment fails, we may suspend or restrict access until payment is resolved. Continued non-payment may result in termination.

If your subscription payment fails or your subscription lapses, your sub-site(s) will not be deleted. Instead:

Access to the sub-site(s) may be suspended, and Public traffic to the sub-site(s) may be redirected to a “temporarily unavailable” page until billing is resolved.

Once payment is successfully completed, access to the platform and sub-site(s) will be restored.

18. Cancellations and refunds

You may cancel at any time. Fees already paid are non-refundable unless required by law. Cancelling stops future billing but does not refund past charges.

DATA PROTECTION AND PRIVACY POLICY

19. Data controller

For the purposes of UK data protection law, Look Touch & Feel Ltd acts as a data controller in relation to personal data processed through the platform.

20. Personal data we collect

We collect personal data, including but not limited to, account details, profile information, communications, payment data via processors, technical usage data and content uploaded to profiles.

21. How we use personal data

We use personal data to operate the platform, manage subscriptions, display profiles, communicate with users, improve functionality, maintain security and meet legal obligations.

22. Lawful bases

We process data based on contract performance, legitimate interests, legal obligations and consent where required.

23. Data sharing

We may share data with trusted service providers supporting hosting, analytics, payments and security.

24. International transfers

If and where data is processed outside the UK, appropriate safeguards are applied.

25. Data security

We apply reasonable technical and organisational measures to protect personal data. No online service is entirely secure and we do not guarantee protection against unauthorised access or loss.

26. Data retention

Data is retained only as long as necessary for operational, legal and regulatory purposes. Publicly visible profile data may be deleted after account termination. You are responsible for keeping your own copies of what you upload. We offer no guarantee of permanent storage.

27. Your rights

You have rights, including access, correction, deletion, restriction, objection and portability. Requests can be made using the contact details on the website – [email protected]

28. Complaints

You may raise concerns with us directly using [email protected]

COOKIE POLICY

29. Use of cookies

We use cookies and similar technologies to operate the platform, analyse usage and improve performance.

30. Types of cookies

Cookies may include essential cookies, performance cookies and functionality cookies. We do not use cookies to sell personal data.

31. Managing cookies

You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

LEGAL TERMS

32. Suspension and termination by us

We may suspend or terminate access where there is breach, complaint, legal risk or reputational risk. Termination or suspension does not entitle you to a refund for any unused portion of your subscription.

33. Termination by you

You may cancel at any time. Access may end immediately and content may be removed.

34. Indemnity

You agree to indemnify us against claims arising from your use of the service, content, consent failures or rights infringements. Which include but are not limited to the following: 

35. Limitation of liability

We are not liable for indirect or consequential losses. Total liability is capped at fees paid in the previous 12 months, except where liability cannot be excluded by law. This includes but is not limited to: 

36. Hosting, Backups, and Retention

We take periodic backups that may include copies of user content. Upon termination:

37. Changes to the service

We may modify or discontinue features at any time.

38. Changes to these terms

We may update these Subscription & Billing Terms from time to time. Any changes will take effect once published on the website. 

Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

39. Governing law

These terms are governed by the laws of England and Wales and are subject to the English courts.

Look Touch & Feel
Registered in England, No: 06614692
Innovation Centre, Silverstone Park, Silverstone, Towcester, NN12 8GX
Email: [email protected]
Tel: 01327 828 443

Updated: 28-01-2026